TERMS & CONDITIONS

Welcome to Elyrra Fragrance. By visiting our website, browsing our products, placing an order, or using our services, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

  1. General Information

Elyrra Fragrance offers handcrafted, premium-inspired perfumes and fragrance-related products. We try our best to provide accurate product information, images, prices, descriptions, and availability on our website.

However, product packaging, color, label, bottle appearance, or presentation may slightly vary due to lighting, photography, screen display, product updates, or stock availability.

  1. Product Description

We aim to describe every product as clearly and accurately as possible. Fragrance notes, performance, and scent experience may vary from person to person because perfume reacts differently with skin type, weather, body temperature, application method, and storage condition.

  1. Fragrance Performance

Perfume longevity, projection, and overall performance cannot be guaranteed equally for every customer. Performance may depend on:

  • Skin type
  • Weather and humidity
  • Body temperature
  • Application area
  • Number of sprays
  • Storage condition
  • Clothing or fabric type

For best results, apply perfume on pulse points and store it properly.

  1. Order Placement

When you place an order through our website, you must provide accurate name, phone number, delivery address, and payment information. Elyrra Fragrance will not be responsible for failed delivery due to incorrect customer information.

  1. Order Confirmation

After receiving an order, our team may contact you through phone, SMS, email, WhatsApp, or social media to confirm order details. An order may be processed only after successful confirmation.

  1. Pricing

All product prices are shown on the website. Prices may change without prior notice due to ingredient cost, packaging cost, campaign offers, stock updates, or business decisions. The price shown at checkout will apply to your confirmed order.

  1. Payment

Customers may pay through available payment methods such as Cash on Delivery, mobile banking, card payment, or online payment, depending on location and website availability. Customers must ensure that payment information is accurate and valid.

  1. Delivery

Delivery time may vary depending on customer location, courier service, public holidays, weather, traffic, and unavoidable delays. Elyrra Fragrance will try to deliver products within the expected time, but we cannot guarantee exact delivery time in every situation.

  1. Delivery Charge

Delivery charge may vary depending on location, order value, courier partner, or promotional campaign. The applicable delivery charge will be shown during checkout or communicated during order confirmation.

  1. Return & Exchange Policy

Return or exchange is applicable only in the following cases:

  • Wrong product delivered
  • Damaged product received
  • Leaked product received
  • Defective product received

Customers must contact us within the allowed time after receiving the product and provide clear photos or unboxing video as proof. Products must be unused, unopened, and in original packaging where applicable.

  1. Non-Returnable Cases

Return or exchange may not be accepted in the following cases:

  • Customer changes mind after delivery
  • Customer dislikes the scent after opening
  • Product has been used
  • Product seal or packaging is damaged by customer
  • Wrong product was ordered by customer
  • Complaint is made after the allowed time
  • No proof is provided
  1. Product Usage

Perfumes are for external use only. Do not apply perfume to eyes, broken skin, irritated skin, or sensitive areas. Keep perfumes away from children, heat, flame, and direct sunlight. If irritation occurs, stop using immediately.

  1. Allergic Reaction

Customers are responsible for checking product suitability before use. If you have sensitive skin, allergy, asthma, or fragrance sensitivity, we recommend doing a small patch test before regular use.

  1. Website Use

Customers must not misuse our website, provide false information, attempt fraud, copy website content without permission, or use the website for illegal activity.

  1. Intellectual Property

All brand name, logo, product images, product descriptions, design, website content, and creative materials of Elyrra Fragrance are the property of Elyrra Fragrance. Unauthorized copying, reproduction, or commercial use is not allowed.

  1. Promotional Offers

Discounts, campaigns, gift offers, or promotional deals may be available for a limited time. Elyrra Fragrance reserves the right to change, pause, or cancel any offer at any time.

  1. Limitation of Liability

Elyrra Fragrance will not be responsible for indirect loss, misuse of product, allergic reaction, delivery delay caused by courier, wrong customer information, or issues beyond our reasonable control.

  1. Policy Updates

Elyrra Fragrance may update these Terms & Conditions at any time. Updated terms will be posted on this page. Continued use of the website means you agree to the updated terms.

  1. Contact Information

For any questions about these Terms & Conditions, please contact us:

Email:
info@elyrrafragrance.com

Phone / WhatsApp:
+8801339563979

Website:
www.elyrrafragrance.com

Thank you for choosing Elyrra Fragrance — elegance in every drop.