PRIVACY POLICY

At Elyrra Fragrance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We may collect the following information from customers:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Order details
  • Payment method information
  • Customer message or inquiry
  • Website browsing information through cookies

We collect this information only when it is necessary for order processing, delivery, customer support, payment confirmation, and service improvement.

  1. How We Use Your Information

Your information may be used for the following purposes:

  • To confirm and process your order
  • To deliver products to your address
  • To contact you about your order
  • To provide customer support
  • To respond to your questions or complaints
  • To improve our products and services
  • To send updates, offers, or promotional messages, if applicable
  • To prevent fraud, misuse, or unauthorized activity
  1. Payment Information

Elyrra Fragrance does not store sensitive payment information such as card PIN, password, full banking credentials, or confidential transaction details. Payments are processed through available payment methods, banking channels, mobile financial services, card systems, or authorized payment service providers.

  1. Sharing of Information

We do not sell, rent, or trade your personal information to any third party.

However, we may share necessary information with:

  • Courier or delivery partners
  • Payment service providers
  • Customer support team
  • Website or technical service providers
  • Legal authorities, if required by law

Information is shared only when necessary for order delivery, payment processing, customer service, website operation, or legal compliance.

  1. Cookies and Website Data

Our website may use cookies to improve your browsing experience, remember preferences, analyze website performance, and make our services better. You can disable cookies from your browser settings, but some website features may not work properly.

  1. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration. However, no online system is completely risk-free. Customers are encouraged to use secure devices and avoid sharing sensitive information publicly.

  1. Marketing Communication

We may send promotional offers, product updates, or campaign information through SMS, email, WhatsApp, or social media. Customers may request to stop receiving promotional communication at any time.

  1. Customer Rights

You may contact us to:

  • Update your personal information
  • Correct wrong information
  • Request removal of unnecessary information
  • Ask questions about your privacy
  1. Changes to This Privacy Policy

Elyrra Fragrance may update this Privacy Policy from time to time. Any changes will be posted on this page. Customers are encouraged to review this page regularly.

  1. Contact Us

For any privacy-related question, please contact us:

Email:
info@elyrrafragrance.com

Phone / WhatsApp:
+8801339563979

Elyrra Fragrance values your trust and is committed to keeping your information safe and secure.