FAQ - Elyrra Fragrance

FREQUENTLY ASKED QUESTIONS

Find quick answers about Elyrra Fragrance products, perfume performance, delivery, payment, return, exchange, and customer support.

What is Elyrra Fragrance?

Elyrra Fragrance is a perfume brand offering handcrafted, premium-inspired perfumes designed for freshness, elegance, confidence, and memorable scent experiences.

Are Elyrra perfumes handcrafted?

Yes. Our perfumes are handcrafted with attention to scent balance, selected ingredients, presentation, and customer experience.

Do you have perfumes for both men and women?

Yes. We offer different perfume collections for men, women, and fragrance lovers, including fresh, floral, bold, elegant, and signature-inspired scents.

How long does the perfume last?

Perfume longevity may vary from person to person. It depends on skin type, weather, body temperature, application method, clothing, and storage condition. For best performance, apply perfume on pulse points and moisturized skin.

Are your perfumes suitable for Bangladesh weather?

Yes. Our perfumes are designed to feel fresh, pleasant, and wearable for daily use, including warm and humid weather conditions. However, performance may vary depending on environment and usage.

How should I apply perfume properly?

Apply perfume on pulse points such as wrist, neck, behind the ears, chest area, or inner elbow. Do not rub the perfume after spraying, because rubbing can affect the scent profile. For longer freshness, apply on clean and moisturized skin.

Can I apply perfume on clothes?

Yes, you may lightly spray perfume on clothes from a safe distance. However, avoid spraying directly on delicate, white, silk, or expensive fabrics, as some fragrance oils may leave marks.

Do you offer Cash on Delivery?

Cash on Delivery may be available for selected areas depending on courier service and order policy. If COD is available for your location, you can select it during checkout or confirm with our support team.

What payment methods do you accept?

We may accept available payment methods such as Cash on Delivery, mobile banking, card payment, or online payment depending on website availability and location.

How long does delivery take?

Delivery time depends on customer location and courier service. Inside Dhaka usually takes a shorter time, while outside Dhaka may take additional time. Delivery may also be affected by holidays, weather, courier delays, or unavoidable situations.

Can I exchange or return a product?

Exchange or return is only applicable if you receive a wrong, damaged, leaked, or defective product. You must contact us within the allowed time after receiving the product and provide clear proof such as photos or an unboxing video.

What should I do if I receive a damaged product?

Please contact our customer support immediately with your order details, photos, and unboxing video. Our team will review the issue and guide you through the next steps.

Can I cancel my order?

You cannot cancelled the order after it is confirmed.

Can I get help choosing a fragrance?

Yes. You can contact us through phone, WhatsApp, Facebook, Instagram, or email. Our team will help you choose a perfume based on your preference, personality, occasion, and budget.

Do you provide gift packaging?

Gift packaging may be available for selected products or special campaigns. Please contact us before placing your order to confirm availability.

How should I store my perfume?

Keep perfume in a cool and dry place, away from direct sunlight, heat, and humidity. Always close the cap properly after use.

Are perfumes safe for everyone?

Perfumes are for external use only. Avoid contact with eyes, broken skin, or sensitive areas. If irritation occurs, stop using the product and consult a professional if necessary.